Terms of service
Warranty
Every custom pc from sonder pc’s comes with a 365 day labor warranty. All components come with extended warranty with the manufacturer directly, sonder pc’s will assist in the process but the client covers all shipping costs. sonder pc’s warranty covers labor costs and techsupport via discord. The client is responsible for any shipping costs of the pc or parts to and from sonder pc’s (if applicable). warranty does not cover labor costs for upgrades nor covers damage or defects that includes but not limited to: normal wear and tear, abuse, misuse, problems with electrical power, failure to perform preventive maintenance, virus or malware installed by client, etc.
RETURN POLICY
Orders made from Sonder PC’s can be returned within 7 days from the date of delivery for a full refund minus a 20% restocking fee. The merchandise must be in the same condition as it was when it was shipped. Proof of purchase needs to be submitted via email.
CANCELLATION
Clients can cancel their order at any time before their pc is shipped. clients will be responsible for a $75 cancellation fee and a 20% restock fee that will be deducted when getting a refund. Refunds must be made back to their original payment method and cancellations must be made with a contact method provided when making the order such as phone number, email, etc.
DISCLAIMER
Overclocking void:
Sonder PC’s warranty does not cover any software. warranty is voided if bios settings are changed without permission, overclock is done or ownership is transferred. Sonder PC’s obligations under warranty, at its sole discretion to refund, replace or repair a pc that manifests defect in materials or workmanship ceases upon the expiration of the warranty.
art pc's:
Artwork for PC's that have some form or art, including but not exclusive to, UV Prints (Lancool 216, O11 Evo, O11 XL), hand painted art, air brushed art. glass panel paintings, etc. Are subject to approval. Sonder PC's does not allow any type of art that contains, promotes or endorses any type of profanity or offensive material including, but not exclusive to: Nudity, Drugs, Offensive symbols or actions, vulgarism, self harm, etc. Please chat with one of our reps
Here at Sonder PC's, we're dedicated to providing the best quality PC's for competitive pricing and the best customer service. Make sure to reach out to our WhatsApp or open our chat bubble on the right side of the website to chat with us. Let us know how we can help you.